Enabling Self-Heal Automation to Improve User Experience
Date & Time
Tuesday, September 21, 2021, 2:30 PM - 3:00 PM
Dennis Perpetua Karin Hall

Digital experience management offers opportunities for insights well beyond any other tools commonly used to manage an end-user environment.  It also provides an opportunity to build automation that can reduce and eliminate issues.  Integrations are key to the success of self-heal and drive a seamless user experience that leverages their entire ecosystem.  This includes how the end-user can be engaged, how self-heal priorities are derived, how self-heal tools are built securely and priorities around supporting the end-user through workflow orchestration and integrations.  This session will highlight some of the priorities that need to be in place to run a successful self-heal campaign that goes beyond just a sense-n-respond approach and akin to a modern consumer experience that is built on top of Aternity.

Session Type
Case Study
Virtual Session Link