The COVID-19 crisis accelerated digital transformation across companies much faster than anyone could have expected before 2020. The need to work and interact with customers remotely forced IT leaders to shift investment and priorities to initiatives related to digital experience, data security, and migration to the cloud, among others. In this session, we are joined by Aston McDonald, CIO of Retail and Business Banking at Absa, as he shares what he has learned from this crisis to ensure IT teams can meet the demands of employees and customers now and in the future.