Continuous Improvement for the Contact Center: How Teleperformance Leverages DEM
Date & Time
Tuesday, September 21, 2021, 10:00 AM - 10:30 AM
Daniel Moss Bjorn Blockhuis Lionel Johnstone

Today’s customer service organizations strive to do more with less, yet still face surging customer demand. What’s more, many teams have been tasked with delivering consistent service despite seismic shifts to remote and hybrid workforces. Join this session to learn how a leading contact center organization ensures continuous improvement to deliver exceptional customer experiences.

Session Type
Fireside Chat
Virtual Session Link