Tuesday, September 21, 2021
The Future of Digital Experience Management 9:00 AM - 9:30 AMDan Smoot - Riverbed | Aternity
Dan Smoot View Session
Keynote | Digital Transformation in Uncertain Times: How Modern Enterprises Innovate Today9:30 AM - 10:00 AMLinda Hill - Harvard Business School
Jonaki Egenolf - Aternity
Linda Hill Jonaki Egenolf View Session
Continuous Improvement for the Contact Center: How Teleperformance Leverages DEM10:00 AM - 10:30 AMDaniel Moss - Aternity
Bjorn Blockhuis - Teleperformance
Lionel Johnstone - Aternity
Daniel Moss Bjorn Blockhuis Lionel Johnstone View Session
The Changing Role of IT in Digital Experience Management10:45 AM - 11:15 AMFernando Castanheira - Aternity
Mike Steinharter - Aternity
Fernando Castanheira Mike Steinharter View Session
Making The XLA Real: Why Sentiment Analysis Alone Won’t Improve Digital Experience 11:15 AM - 11:45 AMAndrew Hewitt - Forrester Research
Andrew Hewitt View Session
How to Plan an Efficient Return to the Office11:45 AM - 12:15 PMAmit Shinde - Microsoft
Cerise Marcela - CBRE
Carl Helling - Aternity
Amit Shinde Cerise Marcela Carl Helling View Session
The Roadmap to a Successful Windows 11 Migration1:15 PM - 1:45 PMDaniel Moss - Aternity
Oliver Oehlenberg - Aternity
Daniel Moss Oliver Oehlenberg View Session
Get the Full Picture: End-to-End Digital Experience Management 1:45 PM - 2:15 PMPJ Malloy - Aternity
Jon Hodgson - Aternity
PJ Malloy Jon Hodgson View Session
Enabling Self-Heal Automation to Improve User Experience 2:30 PM - 3:00 PMDennis Perpetua - Kyndryl
Karin Hall - kyndryl (IBM)
Dennis Perpetua Karin Hall View Session
Keynote | How Intel Improves Employee Experience 3:00 PM - 3:30 PMJennifer Talerico - Intel
Aaron Bell - Aternity
Jennifer Talerico Aaron Bell View Session