Agenda: Digital Experience Now 2021


The Future of Digital Experience Management	Dan Smoot - Riverbed \| Aternity
Keynote \| Digital Transformation in Uncertain Times: How Modern Enterprises Innovate Today	Linda Hill - Harvard Business School Jonaki Egenolf - Aternity
Continuous Improvement for the Contact Center: How Teleperformance Leverages DEM	Daniel Moss - Aternity Bjorn Blockhuis - Teleperformance Lionel Johnstone - Aternity
The Changing Role of IT in Digital Experience Management	Fernando Castanheira - Aternity Mike Steinharter - Aternity
Making The XLA Real: Why Sentiment Analysis Alone Won’t Improve Digital Experience	Andrew Hewitt - Forrester Research
How to Plan an Efficient Return to the Office	Amit Shinde - Microsoft Cerise Marcela - CBRE Carl Helling - Aternity
The Roadmap to a Successful Windows 11 Migration	Daniel Moss - Aternity Oliver Oehlenberg - Aternity
Get the Full Picture: End-to-End Digital Experience Management	PJ Malloy - Aternity Jon Hodgson - Aternity
Enabling Self-Heal Automation to Improve User Experience	Dennis Perpetua - Kyndryl Karin Hall - kyndryl (IBM)
Keynote \| How Intel Improves Employee Experience	Jennifer Talerico - Intel Aaron Bell - Aternity

Tuesday, September 21st, 2021